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Privacy Policy

Frosty Projects (“we”, “us”, or “our”) is committed to safeguarding your personal information and respecting your privacy at all times.

This Privacy Policy—together with our Terms of Use and Cookie Policy—explains how we collect, use, store, and protect your data when you interact with our website, services, or communications.

Data Controller
For the purposes of the UK General Data Protection Regulation (GDPR), the data controller is:
Frosty Projects
Phone: 07928 044151
Registered in the United Kingdom

Information We Collect
We may collect and process the following types of personal information:

Enquiry & Contact Form Data – Information submitted via our website forms or by phone.
Project Information – Details shared with us so we can provide construction or renovation services.
Newsletter Subscription – If applicable, your email address will be stored securely and you may unsubscribe at any time.
Order & Payment Information – Managed securely through trusted third-party providers.
Communication Records – Notes from phone calls or messages used for project management and customer support.
Website Analytics – Anonymised data such as IP address, device details, and browsing activity collected via tools like Google Analytics and Microsoft Clarity (see our Cookie Policy).

How We Use Your Information
Your information is used to:

  • Respond to enquiries and provide quotations

  • Deliver and manage projects and related services

  • Improve website performance, layout, and usability

  • Send marketing communications (only if you have provided consent)

  • Personalise your experience and service recommendations

IP Addresses & Cookies
We collect limited technical data—including IP addresses and device information—to help with security, performance, and page optimisation. This may include the use of:

  • Google Analytics

  • Microsoft Clarity

  • Google reCAPTCHA v3

See our Cookie Policy for more information on how these tools operate and how to manage your preferences.

Data Storage & Transfers
Some data may be processed or stored outside the UK or EU, depending on the third-party tools we use (for example, cloud hosting, analytics, or communications platforms). By using our services, you consent to such transfers. All data is handled in line with GDPR requirements. Sensitive information, such as payment details, is encrypted.

Sharing of Data
We only share your personal data with:

  • Trusted staff or subcontractors working directly on your project

  • Reputable third-party service providers (e.g., payment processors, analytics tools, CRM systems)

We do not sell or rent your personal information to anyone.

Your Rights
Under GDPR, you have the right to:

  • Request access to the personal data we hold

  • Correct or delete any information

  • Withdraw consent at any time (for consent-based processing)

  • Object to the use of your data for direct marketing

  • Submit a complaint to the Information Commissioner’s Office (ICO)

Access Requests
To request access to your personal data, please contact us. A small processing fee (up to £5) may apply in limited circumstances.

Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or data protection practices. The latest version will always be available on this page.

Contact Us
If you have any questions about how we handle your data, please get in touch:
Frosty Projects
Phone: 07928 044151
Registered in the United Kingdom